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Discussion topic: Pixelated channels

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This message was authored by Nirvana10 This message was authored by: Nirvana10

Pixelated channels

We got a new sky dish, lnb and a box just before Xmas but pixelation on most channels sky signal strength is 70 and signal quality is 90 the old dish was closer to 100 both signals with no pixelation


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Pixelated channels

Posted by a Superuser, not a Sky employee. Find out more

@Nirvana10 wrote:

We got a new sky dish, lnb and a box just before Xmas but pixelation on most channels sky signal strength is 70 and signal quality is 90 the old dish was closer to 100 both signals with no pixelation


@Nirvana10 your dish may be misaligned best to contact Sky to get an engineer to check this out

The signal quality is only taken from 1 transponder and not the channel you are watching 

 

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Pixelated channels

Posted by a Superuser, not a Sky employee. Find out more

@Nirvana10 wrote:

We got a new sky dish, lnb and a box just before Xmas but pixelation on most channels sky signal strength is 70 and signal quality is 90 the old dish was closer to 100 both signals with no pixelation


@Nirvana10 your dish may be misaligned best to contact Sky to get an engineer to check this out

The signal quality is only taken from 1 transponder and not the channel you are watching 

 

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Nirvana10
Topic Author
This message was authored by Nirvana10 This message was authored by: Nirvana10

Re: Pixelated channels

Thank you engineer booked

 

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