Hi, could anyone tell me how to disable sky glass on our sky glass tv??

[SERG]

We cancelled our sky glass package some time ago as we couldnt get on with it, so webt back to the sky Q package. However, we are still in a contract to pay off our sky glass tv, which we were told by sky that we can watch sky Q with the sky glass tv. Whats happening is however, we always get 2 menus come up now, sky glass and sky Q. It confuses things having both things and is getting frustrating trying to watch normal sky Q without getting sky glass options still come up.

please does anyone know if the sky glass function of the tv can be disabled??

[Tom-W19]

Hi @SERG 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[TimmyBGood]

---

@SERG wrote:

please does anyone know if the sky glass function of the tv can be disabled??

---

Unfortunately because the Glass set is still a 'smart' (kind of) television even without a Sky subscription for it, displaying the Entertainment OS GUI is a requirement for the user to have any control over basic functionality such as picture settings and HDMI input selection.

Sky should ship you a different remote, which helps a bit, but using a Glass TV with a Q box is always going to be a bit of a cludge because it was never intended to happen.

[Mr+Flibbles+86]

We are still looking to help you @SERG. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[collinb]

I cancelled Sky glass within 24 hours of it arriving as I found it to be horrendous and sent the whole package back reverting to SKYQ. At the same though I had handed my old tv to a friend so had to purchase a new tv. The 55 inch SKY Glass the wife had chosen was white, the new TV stand i had purchased was white somthe new TV had to be white