Geo location servers - issues with incorrect IP location

[LDS88]

@Chodley Its a statis IP mate. Most companies runs static IP's so their outward facing IP doesnt change.

Rebooting our router wont solve this..

@Chloe-W22 this isn't a problem on masergys side as its showing us punching out in scotland - which is in the UK and allowed through sky services.

This is a GEO Location database issue on SKy's side..

[Chloe-W22]

@LDS88 Thanks for explaining this fully. It's an odd one to understand so I've sent it to our SKY Go product team to take a look, I'll be in touch when I have any update

[LDS88]

Great - thank you

[Chodley]

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@LDS88 wrote:

@Chodley Its a statis IP mate. Most companies runs static IP's so their outward facing IP doesnt change.

Rebooting our router wont solve this..

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I know. I've been working for big tech companies for 30 years. I was talking about the suggestion Chloe made to reboot a consumer router to get a new address. It was right below her post, though I didn't quote her.

[Chloe-W22 · Accepted solution]

Hey @LDS88, 

I had one of our back-end test engineers look into this and it was deemed that the IP data being received to us was indeed incorrect, good news is we can add a temporary fix and the data has been updated behind the scenes. Could you check Sky Go now and let me know if it works?

Thanks,

[LDS88]

@Chloe-W22 

This works now.

thanks for you help.

[Chloe-W22]

Glad to hear it🎉 And thanks for explaining that so well @LDS88