More Settings button

[Bridget+44]

I need to change my return address on sky yahoo email as I've been scammed and they've changed it. I click on Settings but the isn't a 'more Settings' button showing so I can't correct it.

[jayach · Accepted solution]

It hould be here:

. 

Are you trying to do this on a phone?

[Bridget+44]

Thank you for your reply. @jayach On my iPad, same on iPhone though. The settings button is top left on this and no sign of the more settings button. 

[caesarome]

The more settings option appears to only shown when logged in via a PC (and perhaps also a Mac) as it isn't appearing when using a Ipad or iPhone.

Do you have access to a PC that you could access your Sky email account on ?

[jayach]

It's probably because you are using the mobile version of the webpage, try using the desktop version.

https://www.browserstack.com/guide/request-desktop-site-on-iphone if on iOS

https://www.browserstack.com/guide/view-desktop-sites-on-android if on Android.

[jayach]

Although the return/sent address is here: 

Also check they haven't set up any filters. 

Hopefully you have also changed your password: 

https://skyid.sky.com/resetpassword/email

[caesarome]

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@jayach wrote:

It's probably because you are using the mobile version of the webpage, try using the desktop version.

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That doesm't work on Chrome on IOS, only Safari by the looks of it.

@Bridget+44 

What web browser are you using on IOS, is it Safari, if so try what @jayach has posted about changing to desktop view.

[jayach]

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@caesarome wrote:

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@jayach wrote:

It's probably because you are using the mobile version of the webpage, try using the desktop version.

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That doesm't work on Chrome on IOS, only Safari by the looks of it.

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Desktop mode should be available in all browsers, see here for Android (and probably Chrome on iOS)

https://www.browserstack.com/guide/view-desktop-sites-on-android

[caesarome]

Takes a bit of finding on Chrome as it is pretty hidden but desktop view can be found via Settings > Content Settings > Defaut site view.

[jayach]

Easy on firefox. 

 

[Bridget+44]

Thanks  @jayach @caesarome. I'll try on a friends PC. 

[Bridget+44]

@jayach @caesarome  I have just tried changing to desktop on my iPad and it still doesn't show the more setting button in the settings drop down list! Next step, trying on a friends PC. Watch this space 😂

[caesarome]

@Bridget+44 

On your iPad what web browser are you using ?

[Bridget+44]

@caesarome I've tried on both Crome and Safari 

[caesarome]

Is the Chrome app up to date ?