09 Jan 2023 01:48 PM
I need to change my return address on sky yahoo email as I've been scammed and they've changed it. I click on Settings but the isn't a 'more Settings' button showing so I can't correct it.
09 Jan 2023 02:49 PM
Posted by a Superuser, not a Sky employee. Find out more09 Jan 2023 02:49 PM
Posted by a Superuser, not a Sky employee. Find out moreIt hould be here:
.
Are you trying to do this on a phone?
09 Jan 2023 03:28 PM
Thank you for your reply. @jayach On my iPad, same on iPhone though. The settings button is top left on this and no sign of the more settings button.
09 Jan 2023 07:51 PM
Posted by a Superuser, not a Sky employee. Find out moreThe more settings option appears to only shown when logged in via a PC (and perhaps also a Mac) as it isn't appearing when using a Ipad or iPhone.
Do you have access to a PC that you could access your Sky email account on ?
09 Jan 2023 09:47 PM - last edited: 09 Jan 2023 09:50 PM
Posted by a Superuser, not a Sky employee. Find out moreIt's probably because you are using the mobile version of the webpage, try using the desktop version.
https://www.browserstack.com/guide/request-desktop-site-on-iphone if on iOS
https://www.browserstack.com/guide/view-desktop-sites-on-android if on Android.
09 Jan 2023 10:11 PM - last edited: 09 Jan 2023 10:16 PM
Posted by a Superuser, not a Sky employee. Find out moreAlthough the return/sent address is here:
Also check they haven't set up any filters.
Hopefully you have also changed your password:
https://skyid.sky.com/resetpassword/email
09 Jan 2023 10:17 PM
Posted by a Superuser, not a Sky employee. Find out more
@jayach wrote:
It's probably because you are using the mobile version of the webpage, try using the desktop version.
That doesm't work on Chrome on IOS, only Safari by the looks of it.
What web browser are you using on IOS, is it Safari, if so try what @jayach has posted about changing to desktop view.
09 Jan 2023 10:22 PM
Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:
@jayach wrote:It's probably because you are using the mobile version of the webpage, try using the desktop version.
That doesm't work on Chrome on IOS, only Safari by the looks of it.
Desktop mode should be available in all browsers, see here for Android (and probably Chrome on iOS)
https://www.browserstack.com/guide/view-desktop-sites-on-android
09 Jan 2023 10:35 PM
Posted by a Superuser, not a Sky employee. Find out moreTakes a bit of finding on Chrome as it is pretty hidden but desktop view can be found via Settings > Content Settings > Defaut site view.
10 Jan 2023 12:19 AM
Posted by a Superuser, not a Sky employee. Find out moreEasy on firefox.
10 Jan 2023 08:36 AM
Thanks @jayach @caesarome. I'll try on a friends PC.
10 Jan 2023 09:12 AM
@jayach @caesarome I have just tried changing to desktop on my iPad and it still doesn't show the more setting button in the settings drop down list! Next step, trying on a friends PC. Watch this space 😂
10 Jan 2023 09:29 AM
Posted by a Superuser, not a Sky employee. Find out moreOn your iPad what web browser are you using ?
10 Jan 2023 09:38 AM
@caesarome I've tried on both Crome and Safari
10 Jan 2023 09:41 AM
Posted by a Superuser, not a Sky employee. Find out moreIs the Chrome app up to date ?
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