11 Apr 2023 11:08 AM
Every week I send out by email to my fellow residents a Neighbourhood Watch newssheet, the last two
newssheets have been rejected by all BT Internet residents. I have spoken with BT and they say it is a SKY problem.
11 Apr 2023 11:11 AM
Posted by a Superuser, not a Sky employee. Find out moreWhat failure reason is given?
13 Apr 2023 04:02 PM
The message reads
554: Message rejected for policy reasons (2.1.2.3)
13 Apr 2023 04:19 PM
Posted by a Superuser, not a Sky employee. Find out moreHow do you send these emails app, do you use a program like Outlook, of so try sending them via your online account instead:
https://skyid.sky.com/signin/email/
13 Apr 2023 05:16 PM
Posted by a Superuser, not a Sky employee. Find out more
@Rutlish1959 wrote:
The message reads
554: Message rejected for policy reasons (2.1.2.3)
A quick online search suggests this might be because of restrictions at the recipients end. Try Googling the error message.
13 Apr 2023 06:02 PM
Posted by a Superuser, not a Sky employee. Find out more
@Rutlish1959 wrote:The message reads
554: Message rejected for policy reasons (2.1.2.3)
You will need to ask BT why they are rejecting them.
15 Apr 2023 04:38 PM
Thanks to all, pity two overseas BT agents said it wasn't a BT problem !
Thanks to BT agent Harry in Liverpool for all he did. He really was excellent in his customer
service.
15 Apr 2023 04:58 PM
Posted by a Superuser, not a Sky employee. Find out moreDid they explain the reason for the rejection? (just in case the question is asked again in the future)
06 May 2023 05:58 AM
BT have corrected my problem. It may have been caused by one of the groups I send to has over 50 recipients. I have split the group and email's are getting through.
Big thanks to everyone for their help and support
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