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Discussion topic: Upgraded BB to Superfast but haven’t received a new hub- do I need one?

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This message was authored by MWH1 This message was authored by: MWH1

Upgraded BB to Superfast but haven’t received a new hub- do I need one?

I upgraded to Superfast Broadband recently and the picture shows I should have a new hub.

none was sent by Sky and I'm currently running at 39Mbps on  a Sky Q router.

Has it just been tweaked remotely or do I need to upgrade the hardware too?

if so how? 
Thanks in advance 


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Upgraded BB to Superfast but haven’t received a new hub- do I need one?

Posted by a Superuser, not a Sky employee. Find out more

@MWH1 

The only query I'd have is the speed: exactly 39999Kbs would either indicate a 40/10 service ('Superfast 35') or an 80/20 'Superfast' service being speed-capped by Openreach DLM.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Upgraded BB to Superfast but haven’t received a new hub- do I need one?

Posted by a Superuser, not a Sky employee. Find out more

@MWH1 

 

The Q Hub is still standard hardware for FTTC.  A Sky Broadband Hub is despatched for Broadband Boost subscribers or where Sky Talk is being provisioned using VOIP.

 

39Mbs isn't possible over ADSL, so that would indicate the connection is FTTC.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
MWH1
Topic Author
This message was authored by MWH1 This message was authored by: MWH1

Re: Upgraded BB to Superfast but haven’t received a new hub- do I need one?

Many thanks for the reply. Looks like I'm getting what I ordered and don't need the hardware to receive it then. Thanks 👍

This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Upgraded BB to Superfast but haven’t received a new hub- do I need one?

Posted by a Superuser, not a Sky employee. Find out more

@MWH1 

The only query I'd have is the speed: exactly 39999Kbs would either indicate a 40/10 service ('Superfast 35') or an 80/20 'Superfast' service being speed-capped by Openreach DLM.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
MWH1
Topic Author
This message was authored by MWH1 This message was authored by: MWH1

Re: Upgraded BB to Superfast but haven’t received a new hub- do I need one?

Thanks @TimmyBGood  

Mbs showing 39.8 atm which is above minimum guaranteed for my package 👍

IMG_4987.png

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