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Discussion topic: Got new sky broadband that guaranteed 70mb and I’m only getting 37mb

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marcccanavan
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This message was authored by marcccanavan This message was authored by: marcccanavan

Got new sky broadband that guaranteed 70mb and I’m only getting 37mb

‎06 Sep 2023 05:46 PM

Can I get this fixed 

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Laing1
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Superuser
This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Got new sky broadband that guaranteed 70mb and I’m only getting 37mb

‎06 Sep 2023 06:10 PM

Posted by a Superuser, not a Sky employee. Find out more
@marcccanavan wrote:

Can I get this fixed 

@marcccanavan how are you testing this are you connecting a pc/laptop to your router by ethernet can you also post your router stats 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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Laing1
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Superuser
This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Got new sky broadband that guaranteed 70mb and I’m only getting 37mb

‎06 Sep 2023 06:10 PM

Posted by a Superuser, not a Sky employee. Find out more
@marcccanavan wrote:

Can I get this fixed 

@marcccanavan how are you testing this are you connecting a pc/laptop to your router by ethernet can you also post your router stats 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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GD1
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This message was authored by GD1 This message was authored by: GD1

Re: Got new sky broadband that guaranteed 70mb and I’m only getting 37mb

‎06 Sep 2023 06:11 PM

Posted by a Superuser, not a Sky employee. Find out more

@marcccanavan   Please can you post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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