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Discussion topic: Sky hub

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Leo5
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Sky hub

‎16 Feb 2024 12:54 PM

My sky hub keep going off and on and I don't know what's up with it
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cookiemonsteruk
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Superuser
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Re: Sky hub

‎16 Feb 2024 01:07 PM

Posted by a Superuser, not a Sky employee. Find out more

@Leo5 

 

Could you post your hub stats

 

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

 

Also if the internet light is off or amber you can use the service checker in the broadband section of your my sky app using 4g/5g mobile data

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Highlinder
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Re: Sky hub

‎16 Feb 2024 02:25 PM

Posted by a Superuser, not a Sky employee. Find out more

@Leo5  Is this the connection dropping or are you having a loss of power on the router?



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Leo5
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Re: Sky hub

‎16 Feb 2024 02:31 PM

The sky broadband just disconnecting from the sky and going red

 

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Highlinder
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Re: Sky hub

‎16 Feb 2024 04:03 PM

Posted by a Superuser, not a Sky employee. Find out more

@Leo5  Have you tried running the broadband test when this happens to see if it finds any faults?

 

Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.



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