Poor internet/signal

[Mandi1]

We've been having alot of problems watching BBC I player, ITVx, Channel 4, the programme stops and keeps buffering and then tells us there is a problem, I've done a speed check on my TV and its only 19mbps, I've tried turning all plugs off for 10mins and then back on again but it doesn't solve the problem, please can you advise, the hub is under the TV.

[Highlinder]

@Mandi1 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Mandi1]

• Hi I have my router statistics in front of me , I don't want to paste it on a public page , hope you understand,  what would you like to know ? Thanks Mandi

[jamesn123]

@Mandi1 

The router statistics page has simple number stats about your connection, they are not personally identifiable nor are they dangerous to post on a public forum. You'll find many people per day post them without issue.