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Discussion topic: No connector for fibre optic cable connection

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Alla1
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No connector for fibre optic cable connection

‎18 Jan 2024 04:55 PM

No connector for fibre optic cable connection

 

 

 

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Laing1
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Re: No connector for fibre optic cable connection

‎18 Jan 2024 05:22 PM - last edited: ‎18 Jan 2024 05:23 PM

Posted by a Superuser, not a Sky employee. Find out more
@Alla1 wrote:

No connector for fibre optic cable connection

 

 

 

@Alla1 can you expand on your post, ie have you moved into a property and were expectinh an ONT so in what way is there no connector for fibre optic cable 


I may be a Sky Superuser but I am still just a Sky customer

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Alla1
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Re: No connector for fibre optic cable connection

‎19 Jan 2024 11:54 PM

The cable is installed in the house, but the previous owners of the house took the optical network terminal with them. As a new Sky user with a modem, I have no place to connect and do not know how to call an engineer

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Chrisee
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Re: No connector for fibre optic cable connection

‎20 Jan 2024 08:32 AM

Posted by a Superuser, not a Sky employee. Find out more

@Alla1 Sky need to order a replacement ONT to be fitted. I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

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Greenfingers001
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Re: No connector for fibre optic cable connection

‎20 Jan 2024 10:05 AM

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Alla1  an invite to chat.

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Mr+Flibbles+86
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Re: No connector for fibre optic cable connection

‎22 Jan 2024 10:10 AM

Posted by a Sky employee

We are still looking to help you @Alla1 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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