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Discussion topic: No connector for fibre optic cable connection

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This message was authored by: Alla1

Message posted on ‎18 Jan 2024 04:55 PM

No connector for fibre optic cable connection

No connector for fibre optic cable connection

 

 

 

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This message was authored by: Laing1

Message posted on ‎18 Jan 2024 05:22 PM - last edited: ‎18 Jan 2024 05:23 PM

Re: No connector for fibre optic cable connection

Posted by a Superuser, not a Sky employee. Find out more
@Alla1 wrote:

No connector for fibre optic cable connection

 

 

 

@Alla1 can you expand on your post, ie have you moved into a property and were expectinh an ONT so in what way is there no connector for fibre optic cable 


I may be a Sky Superuser but I am still just a Sky customer

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This message was authored by: Alla1

Message posted on ‎19 Jan 2024 11:54 PM

Re: No connector for fibre optic cable connection

The cable is installed in the house, but the previous owners of the house took the optical network terminal with them. As a new Sky user with a modem, I have no place to connect and do not know how to call an engineer

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Message posted on ‎20 Jan 2024 08:32 AM

Re: No connector for fibre optic cable connection

Posted by a Superuser, not a Sky employee. Find out more

@Alla1 Sky need to order a replacement ONT to be fitted. I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on ‎20 Jan 2024 10:05 AM

Re: No connector for fibre optic cable connection

Thanks for escalating this. We’ve sent @Alla1  an invite to chat.

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Message posted on ‎22 Jan 2024 10:10 AM

Re: No connector for fibre optic cable connection

We are still looking to help you @Alla1 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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