02 Sep 2023 04:44 PM
My Wifi disconnects from my phone intermittently and films my lodger has been watching from the Internet have been interrupted. We have pressed the reset button many times but the issue is happening more frequently. Please can you help?
03 Sep 2023 06:12 PM
This does not happen at my daughters' houses where Wifi connects to my phone as I walk into their houses and stays connected until I leave.
02 Sep 2023 04:48 PM
Posted by a Superuser, not a Sky employee. Find out more@Philippa7 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
02 Sep 2023 08:50 PM
Hello,
I have just tried that link but when I logged in it showed a message saying "sorry, no address is associated with this account".
Please advice me on how best to proceed.
Thank you
03 Sep 2023 07:27 AM
Posted by a Superuser, not a Sky employee. Find out more@Philippa7 sounds like you may not have used the Sky id linked to the account but no matter as I have now escalated your post to the Sky team who support the forum who will send an invitation to chat online through the forum where a brightly coloured chat icon will appear.
03 Sep 2023 10:11 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to chat.
03 Sep 2023 06:12 PM
This does not happen at my daughters' houses where Wifi connects to my phone as I walk into their houses and stays connected until I leave.
06 Sep 2023 08:13 AM
Posted by a Sky employeeHi @Philippa7
A private chat was started but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion