26 Dec 2023 07:41 PM
On average it takes a few days to download games which are {relatively} small! Practically, this just is not acceptable as when I am downloading a game I have purchased my Sky WiFi goes down anyway and requires the whole family to 'sign in' and 'fix the connection'. Why won't my Sky WiFi reach the potential I was promised?
26 Dec 2023 08:06 PM - last edited: 26 Dec 2023 08:12 PM
Posted by a Superuser, not a Sky employee. Find out more
Your Hub stats appear to show you are on an ADSL connection, which is now the oldest and slowest broadband technology still available (and only now in use by a few percent of households, having been almost entirely replaced nationally by FTTC and FTTP). At 12Mbs inbound and 0.7Mbs outbound, which is entirely plausible for ADSL, any significant modern game might well take many hours or even days to arrive.
26 Dec 2023 08:06 PM - last edited: 26 Dec 2023 08:12 PM
Posted by a Superuser, not a Sky employee. Find out more
Your Hub stats appear to show you are on an ADSL connection, which is now the oldest and slowest broadband technology still available (and only now in use by a few percent of households, having been almost entirely replaced nationally by FTTC and FTTP). At 12Mbs inbound and 0.7Mbs outbound, which is entirely plausible for ADSL, any significant modern game might well take many hours or even days to arrive.
26 Dec 2023 08:26 PM
Posted by a Superuser, not a Sky employee. Find out more
Note that ISPs typically don't migrate customers onto newer/faster technology automatically: the customer has to request that.
27 Dec 2023 08:54 PM
Thanks @TimmyBGood, I'll see about upgrading... just to check, thats obviously not free of charge, right?
27 Dec 2023 09:23 PM
Upgrading from adsl to fttc would be free as it uses the same lines into your property
superfast product are a similar price to your current adsl as your no longer need to pay separately for the line and broadband
27 Dec 2023 09:46 PM
If full fibre is available in your area the that may require more time and cost but it is rare to go over the spend threshold when there is already a copper service present
27 Dec 2023 10:40 PM
Thank you! That is most helpful.
28 Dec 2023 04:58 AM
Further note for you, there is a possibilty that FTTC may not be available to you for various reasons
but you will not find out until you talk with a SKY advisor regarding your line/broadband to your home.
My example is my Father is now 86yrs young, Internet and Broadband are WAY out off his scope
of working, so i have him on the same as you Broadband Essential package BUT this is 100% only
because of the LANDLINE, it is so hard to now get a phone line only package at a reasonable cost!
He can understand that the phone plugs into the socket but the Broadband Router that sits
next to the phone well ????? and luckly he can get FTTC as it is available for him, who knows what
will happen when they have the digital switch over but will address at that time....
28 Dec 2023 09:55 AM - last edited: 28 Dec 2023 09:57 AM
Posted by a Superuser, not a Sky employee. Find out more
@Lum wrote:
I'll see about upgrading... just to check, thats obviously not free of charge, right?
Openreach cover the first £2800 of work at any particular address, which typically is sufficient for all 'normal' deployment of FTTP (where available ). An ISP may well charge a higher monthly subscription for the taster broadband service but that's different.
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