mysky_2306 error discovery plus

[Whysky20]

Trying to access discovery plus that is free with my TNT subscription but continually get his error message or if I use the QR my registered email used on sky account is not registered. Why can't I use discovery plus 

[Stephen+Mourton]

@Whysky20   A few things to try if you are on Sky Stream, firstly go to MySky and check your payments are up to date or that there is a message for you there.  Secondly do a puck reset by unplugging the power lead for at least 30 seconds and then reconnect and wait for it to return to the Home Screen.  Finally go to Settings (use the voice button is easiest) and select System management the Reset and updates, then select App refresh.  Again wait for it to return you to the Home Screen.   I hope that sorts it for you.

[Whysky20]

Thank you for trying to assist.

we are on sky Q , I have unplugged and upon new start no change.

our settings does not have 'system management' even using the voice button.

are there any other ideas?

thanks

[lettice]

That message is quite a recurring error on this community for both Discovery+ and Paramount+.

From what we have seen, restarting your devices, app refresh generally has no effect on Sky Q or Sky Stream/Glass.

We have seen some do a broadband router/hub reset with a half hour to hour off power that has helped.

If you like, we could try doing an escalation to the Sky Community escalation team for you, to see if they can offer any help?

[Whysky20]

Rebooting the router (leaving unplugged for 30 mins) has not rectified the problem.

an escalation to sky or any other suggestions would be appreciated.

thanks

[lettice]

@Whysky20 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Along with the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Superuser-Tips/Escalating-a-post-to-Community-Messaging/ba-p/5127952#M1...

[LJB-C]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Whysky20]

Sky have contacted me directly, thank you for your help.