Xbox series x

[Danielle1211]

Hello, when we put our Xbox on to watch something it will go to a black screen and cut out every 5 minutes we've tried turning it off at the plug and factory resetting the tv. Does anyone else have this problem? Playing games is fine it's literally just watching stuff

[GD1]

@Danielle1211 Have you checked your Sky Go app is up to date?

[Annie+UK]

Try changing your DNS on the Xbox, I use Cloudflare (1.1.1.1  and 1.0.0.1)

Setting your xbox to the DMZ in your routers firewall might help

Also check DSCP Tagging and WMM Tagging (If using Wi-Fi) are on 🙂

[Danielle1211]

@GD1 just downloaded the app on my phone everything is up to date still not working 

[GD1]

@Danielle1211  Is your broadband working? 

[Danielle1211]

@Annie+UK i don't have sky go on my Xbox, what I mean is even if I'm on Netflix, YouTube, now tv, any games I try and play or even just sitting on Xbox Home Screen, every 30 seconds I get a 5 second black screen but it works fine on every other tv

[GD1]

@Danielle1211  What TV is this happening on?

[Annie+UK]

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@Danielle1211 wrote:

@Annie+UK i don't have sky go on my Xbox, what I mean is even if I'm on Netflix, YouTube, now tv, any games I try and play or even just sitting on Xbox Home Screen, every 30 seconds I get a 5 second black screen but it works fine on every other tv

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If you don't have Sky Go on your xbox then why post in the Sky Go forum with the subject title of "Xbox series x" 🙄

Go to a Xbox forum or one for your TV, this does not even sound like a Sky issue 😞

Edit: I've move this thread as it is nothing to do with Sky Go!