Virgin one

[amstad]

No programming details not coming up

[SKY1992bf]

@amstad  I assume you are in Ireland what is the exact error message you are seeing 

[amstad]

• Virgin one coming up on tv guide saying waiting for tv schedule 

[Daniel0210]

@amstad 

It might be that the data hasn't been sent to Sky yet but it the meantime try rebooting your boxes…

Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.

[Johnry]

I've went into Standby and turned it off from the wall and still no tv Guide on Virgin media one anyome else experiencing this 

[GD1]

@Johnry  This seems to be a Virgin One issue affecting Sky Q & Glass TV Guides.

[Johnry]

Waiting for tv guide 

[Marlu-Nyu]

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@amstad wrote:

No programming details not coming up

---

Same issue here. This is down to either Virgin Media Television and not inputting the correct data or trying to change it when it was too late, or the communication between Sky and the EPG scheduled server. 

It's the same on Virgin Media One +1, when it says "This is Virgin Media One +1" until Monday at 7am.

Unless it resolves itself, it won't be fixed until Monday. 

In the meantime, you can check out the listings for the Virgin Media channels here: https://www.virginmediatelevision.ie/tv-guide

[Marlu-Nyu]

Superusers, just an FYI, in regards to the EPG listings, you can check out the Ireland TV Guide at https://www.sky.com/tv-guide and selecting "Republic of Ireland".

[SeanGV]

I am experiencing the same on Sky Glass...tried resetting as suggested and still not program schedule. 

[Marlu-Nyu]

It's also happening on

• Virgin Media Two and TG4 on Thursday (19/06)
• Again on Virgin Media One, Virgin Media One +1 and on Virgin Media Three on Saturday (22/06)
  (Note: Virgin Media Three is showing "Off-air" all day, which is incorrect.)

[Marlu-Nyu]

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@Marlu-Nyu wrote:

It's also happening on

• Virgin Media Two and TG4 on Thursday (19/06)
• Again on Virgin Media One, Virgin Media One +1 and on Virgin Media Three on Saturday (22/06)
  (Note: Virgin Media Three is showing "Off-air" all day, which is incorrect.)

---

Forgot this image for Saturday, showing Virgin Media One:

[Johnnytaz]

Complete blank blue screen when I select virgin one.No listings available for it on TV guide.

[B.S]

Same thing happening to me, the Virgin Media Catch Up section is not working either on Sky Q.

I've turned off and unplugged the box, which hasn't resolved it.

[caff369]

Hi,

The TV Guide has suddenly stopped working for Virgin One channel on my SkyQ box.. It is showing for all my other channels and is blank for Virgin One.  I have rebooted my box and checked all the cables and no joy.   Any advice ?

Thanks a million