Tennis streams

[Karen1961]

I am trying to watch womens tennis from Wuhan.  For the last few days I cannot get into any of the streams and can only watch on the main sky channels (408 and 404).  I can get in as far as picking a match to watch but then it just hangs with the circle and nothing happens.

I got the sports package we are on specifically to watch tennis so can anyone help me

[caesarome]

@Karen1961 

Is this on Sky Q, Glass or Stream ?

[Karen1961]

Sky Q (I think!).

[Daniel0210]

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@Karen1961 wrote:

Sky Q (I think!).

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@Karen1961 

Do you have a satellite dish (or connected to a communal dish) or is your TV service provided through the internet?

[Karen1961]

through the internet

[Angel_Aka]

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@Karen1961 wrote:

through the internet

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If that's the case then you have Sky Stream, not Sky Q.

Sky Stream is received via the Sky Stream puck, a small square box connected to your broadband and your TV. It relies entirely on you providing it with a fast and stable enough broadband connection in order to function. 

You should test the speed actually being received by the puck - to do this, run a network check from the get help menu on the Netflix app on the puck. Sky recommend a minimum of 25Mbps for successful streaming.