Sky sport plus red button

[Sandmen]

Trying to use the red button to watch multiple mstches and getting code WGJ4.

[caesarome]

@Sandmen 

Is this on Sky Stream, Glass or Sky Q ?

[Marlu-Nyu]

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@Sandmen wrote:
Trying to use the red button to watch multiple mstches and getting code WGJ4.

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I could not find any definition for this error code from Sky but since you are receiving it when trying to open the additional Sky Sports+ matches, it seems like it is happening while starting the interactive stream.

Sky Q:

• Ensure that your Q box has an active broadband connection as the additional Sky Sports+ stream is provided over the internet.
• You should also try rebooting your Q box via power off and on process for about 30 seconds.
• Another step that might work is refreshing the apps: Home > select Settings > 0 0 1 > Select > Apps > Refresh all Apps on this box.

Sky Glass or Sky Stream:

• Perform resetting the Glass TV/Stream puck: Settings > System management > Resets & updates > Restart device.
• Alternatively, you can try Settings > System management > Resets & updates > Refresh apps.
• Also, don't forget to reboot your broadband router especially when none of the additional matches are loading.

If the other Sky Sports+ channels function and there is just one particular channel which gives WGJ4, then it would seem to be more like a problem from Sky's side than your hardware.

If all of the other channels give WGJ4 after the above test, then I would recommend contacting Sky as it may be an entitlement problem.