Discussion topic: Sky Community

This message was authored by: Flavia2912 · ‎18 Nov 2024

I was informed via telephone conversation that Sky Community does not exist. I conducted the conversation via WhatsApp and communicated that way. But the last telcon confirmed there is no such department within Sky.

This message was authored by: Flavia2912 · ‎18 Nov 2024

I received an offer from Sky promotions for being a loyal Customer and especially after experiencing a lot of connection issues. I received an offer of 30% off my overall bill as Sky did not want to loose more Clients. This offer did not materialise as I was later informed there is no such Sky Promotions Team, nor did there exist Sky Community.

This message was authored by: GD1 · ‎19 Nov 2024

@Flavia2912 The Sky community is where you have posted and is. a customer helps customer setup, did you mean to ask about the Sky Accessibility Team? as they do exist. https://www.skyaccessibility.sky

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Daniel0210 · ‎19 Nov 2024

@Flavia2912

There are many departments within Sky and as customers we can't hope to know the current names for all of them.

Who told you there was no Sky Community as you've now discovered they were wrong? How did you receive the offer from the 'Sky Promotions Team'? Are you happy it was genuinely Sky and not a scam?

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: TimmyBGood · ‎19 Nov 2024

@Flavia2912 wrote:
I was informed via telephone conversation that Sky Community does not exist.

https://www.sky.com/help/articles/sky-community-info

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: Exiled-in-HH · ‎19 Nov 2024

@Flavia2912 wrote:
I was informed via telephone conversation that Sky Community does not exist. I conducted the conversation via WhatsApp and communicated that way. But the last telcon confirmed there is no such department within Sky.

How did you do that?

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This message was authored by: TimmyBGood · ‎19 Nov 2024

@Exiled-in-HH wrote:

How did you do that?

Sky has started using outbound WhatsApp to promote migration to full fibre.

https://www.sky.com/help/articles/full-fibre-broadband-at-no-extra-cost

Of course, it's also a really convenient way to get scammed....

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: nolte · ‎19 Nov 2024

@Flavia2912

Just to confirm, are you in UK or Ireland?

---------
ROI sky Q Customer.
If you have questions about Sky, please post on the forums and do not send me private messages about them. I'm only a customer like you.

This message was authored by: Exiled-in-HH · ‎20 Nov 2024

@TimmyBGood wrote:
@Exiled-in-HH wrote:
How did you do that?
Sky has started using outbound WhatsApp to promote migration to full fibre.

https://www.sky.com/help/articles/full-fibre-broadband-at-no-extra-cost

Of course, it's also a really convenient way to get scammed....

Does it support two way TXT communication ... the OP implied communication by voice🤔

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Discussion topic: Sky Community

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