0

Discussion topic: Sky Community

Reply
Avatar for Flavia2912
Level 1 icon
What's this?
This message was authored by: Flavia2912

Message posted on ‎18 Nov 2024 11:30 PM

Sky Community

I was informed via telephone conversation that Sky Community does not exist. I conducted the conversation via WhatsApp and communicated that way. But the last telcon confirmed there is no such department within Sky.
Report post
Post 1 of 9
1,002 Views
0 Likes
Reply
Reply

All Replies

Avatar for Flavia2912
Level 1 icon
What's this?
Topic Author
This message was authored by: Flavia2912

Message posted on ‎18 Nov 2024 11:41 PM

Sky Promotions Department

I received an offer from Sky promotions for being a loyal Customer and especially after experiencing a lot of connection issues. I received an offer of 30% off my overall bill as Sky did not want to loose more Clients. This offer did not materialise as I was later informed there is no such Sky Promotions Team, nor did there exist Sky Community.
Report post
Post 2 of 9
999 Views
0 Likes
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎19 Nov 2024 12:54 AM - last edited: ‎19 Nov 2024 12:55 AM

Re: Sky Community

Posted by a Superuser, not a Sky employee. Find out more

@Flavia2912  The Sky community is where you have posted and is. a customer helps customer setup, did you mean to ask about the Sky Accessibility Team? as they do exist. https://www.skyaccessibility.sky

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 3 of 9
995 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎19 Nov 2024 05:10 AM

Re: Sky Promotions Department

Posted by a Superuser, not a Sky employee. Find out more

@Flavia2912 

There are many departments within Sky and as customers we can't hope to know the current names for all of them.

 

Who told you there was no Sky Community as you've now discovered they were wrong? How did you receive the offer from the 'Sky Promotions Team'? Are you happy it was genuinely Sky and not a scam? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 4 of 9
983 Views
0 Likes
Reply
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood

Message posted on ‎19 Nov 2024 08:41 AM - last edited: ‎19 Nov 2024 08:42 AM

Re: Sky Community

Posted by a Superuser, not a Sky employee. Find out more
@Flavia2912 wrote:
I was informed via telephone conversation that Sky Community does not exist.

https://www.sky.com/help/articles/sky-community-info 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 5 of 9
974 Views
0 Likes
Reply
Avatar for Exiled-in-HH
Level 11 icon
What's this?
This message was authored by: Exiled-in-HH

Message posted on ‎19 Nov 2024 04:44 PM

Re: Sky Community

@Flavia2912 wrote:
I was informed via telephone conversation that Sky Community does not exist. I conducted the conversation via WhatsApp and communicated that way. But the last telcon confirmed there is no such department within Sky.

How did you do that?

=============•===========
Report post
Post 6 of 9
900 Views
0 Likes
Reply
Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood

Message posted on ‎19 Nov 2024 04:55 PM

Re: Sky Community

Posted by a Superuser, not a Sky employee. Find out more
@Exiled-in-HH wrote:
How did you do that?

Sky has started using outbound WhatsApp to promote migration to full fibre.

 

https://www.sky.com/help/articles/full-fibre-broadband-at-no-extra-cost 

 

Of course, it's also a really convenient way to get scammed....

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 7 of 9
894 Views
Reply
Avatar for nolte
Level 11 icon
What's this?
Superuser
This message was authored by: nolte

Message posted on ‎19 Nov 2024 05:18 PM

Re: Sky Community

Posted by a Superuser, not a Sky employee. Find out more

@Flavia2912 

Just to confirm, are you in UK or Ireland?

---------
ROI sky Q Customer.
If you have questions about Sky, please post on the forums and do not send me private messages about them. I'm only a customer like you.
Report post
Post 8 of 9
872 Views
0 Likes
Reply
Avatar for Exiled-in-HH
Level 11 icon
What's this?
This message was authored by: Exiled-in-HH

Message posted on ‎20 Nov 2024 01:06 PM

Re: Sky Community

@TimmyBGood wrote:
@Exiled-in-HH wrote:
How did you do that?

Sky has started using outbound WhatsApp to promote migration to full fibre.

 

https://www.sky.com/help/articles/full-fibre-broadband-at-no-extra-cost 

 

Of course, it's also a really convenient way to get scammed....

Does it support two way TXT communication ... the OP implied communication by voice🤔

=============•===========
Report post
Post 9 of 9
791 Views
0 Likes
Reply
Reply