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Discussion topic: Sky Community

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This message was authored by: Flavia2912

Message posted on ‎18 Nov 2024 11:30 PM

Sky Community

I was informed via telephone conversation that Sky Community does not exist. I conducted the conversation via WhatsApp and communicated that way. But the last telcon confirmed there is no such department within Sky.
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This message was authored by: Flavia2912

Message posted on ‎18 Nov 2024 11:41 PM

Sky Promotions Department

I received an offer from Sky promotions for being a loyal Customer and especially after experiencing a lot of connection issues. I received an offer of 30% off my overall bill as Sky did not want to loose more Clients. This offer did not materialise as I was later informed there is no such Sky Promotions Team, nor did there exist Sky Community.
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Message posted on ‎19 Nov 2024 12:54 AM - last edited: ‎19 Nov 2024 12:55 AM

Re: Sky Community

Posted by a Superuser, not a Sky employee. Find out more

@Flavia2912  The Sky community is where you have posted and is. a customer helps customer setup, did you mean to ask about the Sky Accessibility Team? as they do exist. https://www.skyaccessibility.sky

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎19 Nov 2024 05:10 AM

Re: Sky Promotions Department

Posted by a Superuser, not a Sky employee. Find out more

@Flavia2912 

There are many departments within Sky and as customers we can't hope to know the current names for all of them.

 

Who told you there was no Sky Community as you've now discovered they were wrong? How did you receive the offer from the 'Sky Promotions Team'? Are you happy it was genuinely Sky and not a scam? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎19 Nov 2024 08:41 AM - last edited: ‎19 Nov 2024 08:42 AM

Re: Sky Community

Posted by a Superuser, not a Sky employee. Find out more
@Flavia2912 wrote:
I was informed via telephone conversation that Sky Community does not exist.

https://www.sky.com/help/articles/sky-community-info 

* * * * * * *

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Message posted on ‎19 Nov 2024 04:44 PM

Re: Sky Community

@Flavia2912 wrote:
I was informed via telephone conversation that Sky Community does not exist. I conducted the conversation via WhatsApp and communicated that way. But the last telcon confirmed there is no such department within Sky.

How did you do that?

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Message posted on ‎19 Nov 2024 04:55 PM

Re: Sky Community

Posted by a Superuser, not a Sky employee. Find out more
@Exiled-in-HH wrote:
How did you do that?

Sky has started using outbound WhatsApp to promote migration to full fibre.

 

https://www.sky.com/help/articles/full-fibre-broadband-at-no-extra-cost 

 

Of course, it's also a really convenient way to get scammed....

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on ‎19 Nov 2024 05:18 PM

Re: Sky Community

Posted by a Superuser, not a Sky employee. Find out more

@Flavia2912 

Just to confirm, are you in UK or Ireland?

---------
ROI sky Q Customer.
If you have questions about Sky, please post on the forums and do not send me private messages about them. I'm only a customer like you.
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Message posted on ‎20 Nov 2024 01:06 PM

Re: Sky Community

@TimmyBGood wrote:
@Exiled-in-HH wrote:
How did you do that?

Sky has started using outbound WhatsApp to promote migration to full fibre.

 

https://www.sky.com/help/articles/full-fibre-broadband-at-no-extra-cost 

 

Of course, it's also a really convenient way to get scammed....

Does it support two way TXT communication ... the OP implied communication by voice🤔

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