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Discussion topic: Prime

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Avatar for Mel9
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This message was authored by: Mel9

Message posted on ‎24 Jan 2026 08:33 PM

Prime

Anyone having issues watching prime?

 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎24 Jan 2026 09:06 PM

Re: Prime

Posted by a Superuser, not a Sky employee. Find out more

@Mel9  Which Platform? Sky Q or Sky Glass/Stream

 

What is actually happening when you try to watch, any error messages?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Avatar for Keith81
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This message was authored by: Keith81

Message posted on ‎24 Jan 2026 09:36 PM

Re: Prime

Yes. It keeps loading. Seems to work fine on my phone but not tv. 

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This message was authored by: Cjwalker

Message posted on ‎24 Jan 2026 09:40 PM

Re: Prime

Yes , we are having issue with our sky q

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This message was authored by: Angel_Aka

Message posted on ‎25 Jan 2026 12:45 PM

Re: Prime

Prime Video works fine for me on both my TVs, both my Firesticks, and both of my Apple TV 4K boxes. No issues. 

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