Netflix video bitrate dropped - now looks terrible

[2-cal]

About two weeks ago, with zero changes the Netflix video bitrate suddenly dropped - I have 350mbs connection and was working absolutely fine. Now all content on Netflix looks terrible, has there been a software update or change ? 

[Annie+UK]

This would be something to query Netflix about, Sky are just a reseller (middle man)

[Mister_Dalek]

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@2-cal wrote:

About two weeks ago, with zero changes the Netflix video bitrate suddenly dropped - I have 350mbs connection and was working absolutely fine. Now all content on Netflix looks terrible, has there been a software update or change ? 

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Also worth checking your broadband network and making sure the device you are using the Netflix app on is receiving adequate bandwidth to support the Netflix tier you have. 

I certainly haven't noticed any reduction in image quality with my Netflix Premium subscription, viewed on an Apple TV 4K box, connected via ethernet to a 500Mbps FTTP line. We watched a couple of things on there last night, both in 4K with Dolby Vision & Atmos without any issues. 

If you are using a Sky Q box, Glass TV or Stream puck to access Netflix, make sure the device has had a recent reboot to clear any cache clog issues.  

[Exiled-in-HH]

Run a Netflix Network check on the devices😉

[ozsat]

There is a speed test option within the Netflix app.