Netflix on another device.

[victormildrew]

Is it possible to sign into Netflix on my spare LG smart tv. Using Sky login details as i have tried and tried without success, all i keep getting from the sign in page is what plan would i like. It is either not possible or am i missing something, so any help walk through would be great.

Thankyou  all.

Victor. 

[caesarome · Accepted solution]

@victormildrew 

You should be using the same login details that you have setup for Netflix via your Sky account so this wouldn't be your Sky login ones.

[nigea99]

---

@victormildrew wrote:

Is it possible to sign into Netflix on my spare LG smart tv. Using Sky login details as i have tried and tried without success, all i keep getting from the sign in page is what plan would i like. It is either not possible or am i missing something, so any help walk through would be great.

Thankyou  all.

Victor. 

---

hi @victormildrew 

Yes you can login to the app on any device - you are not limited to SKY devices - the limitation is on the 'active' no of devices at any time.

If you are having problems signing in, you will need to check the email & password you are using (as @caesarome  mentions, it is not your SKY login Email and password)

If it is prompting for payment then maybe you are using a different email to the one you set up initially

[victormildrew]

Thank you both for your help. I tried logging in with my original login details and it saying welcome back it's easy to rejoin, plans start from £5.99/month.

Then there is a red button with restart membership which i am reluctant to press just incase i'm signing up again or maybe something on the next page  do with Sky i just don't know what to do.

Thanks again.

Victor.

[nigea99]

---

@victormildrew wrote:

Thank you both for your help. I tried logging in with my original login details and it saying welcome back it's easy to rejoin, plans start from £5.99/month.

Then there is a red button with restart membership which i am reluctant to press just incase i'm signing up again or maybe something on the next page  do with Sky i just don't know what to do.

Thanks again.

Victor.

---

hi @victormildrew 

Can you login into the app OK on your SKY Device ?

If so check the email you used there:

In the app:

Up arrow to select the Top Row actions 

Tab left to your profile icon & Select it

Arrow down to Get Help

Next to the first entry  (Member) you should see Account Email & the email address used

[victormildrew]

Yes able to watch Netflix through the Sky puck.

[nigea99]

---

@victormildrew wrote:

Yes able to watch Netflix through the Sky puck.

---

So does the email showing in the Get Help  settings on your Puck match  the one you have tried on the other LG TV ?

[victormildrew]

Ok, thank you, will try that.

Thanks.

[victormildrew]

Yes and  logged on the  LG tv . Get widow showing wellcome back and it recognises original Netflix email and password but not Sky's login details if that makes sense.

thanks. Victor.

[nigea99]

---

@victormildrew wrote:

Yes and  logged on the  LG tv . Get widow showing wellcome back and it recognises original Netflix email and password but not Sky's login details if that makes sense.

thanks. Victor.

---

hi @victormildrew 

If I understand correctly the email used on your LGTV doesn't match that used on the SKY Puck - if this is the case make sure you fully logout of the app on your LGTV and try again using the email used on your SKY Puck

(Use the sign out that it is at the bottom of the Get Help Menu to fuilly log out)

[victormildrew]

Thanks for your help, much appreciated.  Good news, all sorted now  it was one letter missing in the email address on the Netflix account. So with a few hours on the phone with Sky customer services and Netflix all working now with correct email address.

Thanks again. Victor.