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This discussion topic has been answered Discussion topic: Hayu has landed!

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This message was authored by: Timelord2018

Re: Hayu has landed!


@Angel_Aka wrote:

@JohnMcHero wrote:

As for giving the app away for free;

A) By the same token I wouldn't have expected Disney, HBO or Netflix to give their apps away for free either

B) In reality I very much doubt they are - I am sure that there is a small fee exchanged as well as the bonus of advertising revenue (Yes, Hayu doesn't have adverts as has been previously stated but the only adverts on Disney are for Disney movies so they're not making any money that way)

 


The difference with the Hayu app is that it does not have a tiered system like the other apps. Hayu is always HD and always ad-free, that's why it requires a subscription. There's no ad-supported tier for Sky to include in their packages. There's no UHD tier to charge more for. 

Hayu relies on subscriptions to make money and therefore help fund the programmes it shows. If everyone stops paying Hayu then budgets will drop, fewer programmes will get made and it'll eventually shut down. TV isn't free. There are hundreds of people involved in making a series of Below Deck or Real Housewives. They don't work for free. 

None of us know what kind of deal Comcast/Sky have made with Hayu but it's clearly not being seen as a premium addition to the Sky package line-up. It's there as a bit of added value for casual viewers as far as I can see. 

Personally, if I were a fan of that type of reality programming, I would be paying Hayu directly for it so that I get it sooner, in the best quality, and know that my money is going directly to the service in order to help prolong it. 


Not good enough just to use the Sky brand instead

 

Hayu is Comcast/NBC Universal

 

hence all it's Bravo content from the US , the 1 US cable channel that wasn't spun off into Versant unlike Syfy , USA Network, CNBC , MSNBC (now known as MS Now) 

This message was authored by: Skins2002

Hayu Below deck Mediterranean Season 11 episode 10

Below deck Mediterranean series 11 episode 10 is missing. Still saying Amazon Hayu?? Strangely Sky Hayu has gone to Episode 11 missing 10. Hoping everything will update soon as episode 10 been missing for weeks. My wife is very annoyed  as she watches this while I watch football in another room 😂

This message was authored by: mikealanr

Re: Hayu Below deck Mediterranean Season 11 episode 10

Posted by a Superuser, not a Sky employee. Find out more

Hi @Skins2002 

 

The best course of action here is to make sky's viewer relations team aware who will investigate and feedback.

 

[email protected] is their email address. We are fellow customers here on the community.

 

MikeAlanR 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
This message was authored by: Geo57

Below deck med season 11 episode 10 Not available

Below deck med season 11 episode 10 is not available, it jumps from episode 9 to episode 11

This message was authored by: Daniel0210

Re: Below deck med season 11 episode 10 Not available

Posted by a Superuser, not a Sky employee. Find out more

@Geo57 

Your post has been merged into this ongoing thread. This episode is alread being discussed. 

 

For any content related Hayu issues you should direct your query to Skys Viewer Relations Team via email at [email protected]


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This message was authored by: KVB2

Re: Below Deck Hayu

Hi,

 

Unfortunately you are incorrect. The episodes you've mentioned are reunions from much later seasons, not season 3. 

This message was authored by: Jad22

Hayu Below Deck Series 11

Hi, Its been great having Hayu on sky stream, I've been watching below deck Mediterranean. But it's stopped at episode 9. Episode 10 is showing as Prime and payable to rent, same with episode 11. Why has Hayu stopped showing this programme in the middle of the series. Is anyone else find the same issue. Cheers. 

This message was authored by: carolinel77

Hayu costs money

I can't get hayu at all without paying for it? Yet it supposed to be free 

This message was authored by: SKY1992bf

Re: Hayu costs money

Posted by a Superuser, not a Sky employee. Find out more

@carolinel77  It's free within the on demand section of your sky hardware, make sure you are accessing the sd version if you don't pay sky for the entertainment hd add on

 

do not use the app


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This message was authored by: moysernj

Hayu Below Deck Mediterranean missing episode

Does anybody know why Episode 10 series 11 of Below Deck Mediterranean is missing ? It jumps from episode 9 to episode 11

This message was authored by: PandJ2020

Re: Hayu Below Deck Mediterranean missing episode

Posted by a Superuser, not a Sky employee. Find out more

@moysernj wrote:

Does anybody know why Episode 10 series 11 of Below Deck Mediterranean is missing ? It jumps from episode 9 to episode 11


Try asking Viewer Relations: [email protected]

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Skyuser4844

Re: Below Deck Med - new episodes not updating

Still no episode 10 yet 11 has been uploaded. It's ridiculous. 

This message was authored by: Jad22

Re: Hayu Below Deck Series 11

Yeah same as others now on here, episode 9 and 11 are available but 10 is missing. 

 

This message was authored by: Mark39

Re: Hayu Below Deck Series 11

Posted by a Superuser, not a Sky employee. Find out more

@Jad22 wrote:

Yeah same as others now on here, episode 9 and 11 are available but 10 is missing. 

 


Reported it?

This message was authored by: JohnMcHero

Re: Hayu has landed!

Sky have known about it for 9 days and say they are aware.

Quite how something presumably relatively simple is still evading them after all this time is baffling and more than a touch embarrassing.

Hayu state they sent the show as scheduled for immediate release last Tuesday.

Even if they hadn't, both parties have had more than enough time to sort it but are unable or disinterested.

 

My point about the easier option of just giving us access to the Hayu app has already been noted. If it's not up by next week I will be looking to negotiate a decrease in my bill so I can just pay for Hayu instead to make sure this doesn't happen again.

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