Disney +

[denyse]

My Disney + has been linked to daughters account. It has been renewing account since May-she has Disney without ads., so a £4 payment. Contacted Sky numerous times told it will renew but never does. Told it is Disney issue , Disney say Sky issue. Have had to take out a normal subscription to watch. Any suggestions?

[LJB-C]

Hello @denyse, thanks for getting in touch. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[denyse]

Hello

I never did get any contact from Sky

[Jason-]

Hello @denyse, we're sorry you never received a message from our team. I'll send you an invite now and we can help with your ongoing Disney+ issue 👍🏻
 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-