Disney +

[Robcg1987]

Disney + keeps dropping out saying no internet connection, but when I check my broadband all is working very well?

[Marlu-Nyu]

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@Robcg1987 wrote:

Disney + keeps dropping out saying no internet connection, but when I check my broadband all is working very well?

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This seems to be a fairly common issue with the Disney+ app on Sky Q, Sky Glass, and Sky Stream.

A few things you can try:

• Reboot your Sky device – fully power it off at the wall, wait 30 seconds, then turn it back on.
• Check your Wi-Fi connection on the Sky box itself – sometimes it can drop even if the rest of your broadband is working fine.
• Try signing out of Disney+ and back in again – if you can get to the login screen.
• Check for system updates – go to Settings > System Info > Software Version to see if there's an available update.
• Try Disney+ on another device (e.g. tablet, Smart TV, etc.) – just to confirm it's isolated to the Sky device.

If it keeps happening, it's worth contacting Sky Support, as they may be able to escalate the issue or provide a workaround.

[lettice]

Which Sky service is this on, Sky Q or Sky Stream/Glass?

[xenon81]

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@Marlu-Nyu wrote:

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@Robcg1987 wrote:

Disney + keeps dropping out saying no internet connection, but when I check my broadband all is working very well?

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• Check for system updates – go to Settings > System Info > Software Version to see if there's an available update.

Remember, on Sky Q it will always look like an update is available, but the box just downloads and reinstalls the current version of the software. Unless the box has been powered down for a long period it's not likely to need a manual update anyway.