Disney+ Account Linking Disaster

[wildgoose1993]

I activated my Disney+ with Sky and clearly made a mess of it. I read the online guides and thought it was possible to import an existing Disney+ account that uses a different email address to my Sky account email. How wrong I was.

I have spent hours and hours on the phone to Sky and Disney, neither have solved it. Sky believe I have an active subscription through them, but Disney cannot find one. Disney ask me to ask Sky for a 16 digit reference number, Sky instead send me a 50 character partner ID. Disney have no idea what to do with that.

Has anyone else had this and managed to solve it? Absolutely appalled that the two companies don't work this out together, and instead ask me to be a middle-man. My contract is with Sky, it is Sky's responsibility to fix this.

[Sky_Gee · Accepted solution]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[wildgoose1993]

Thanks @Sky_Gee , the team were able to sort this for me.

[Anonymous]

Hi, I am unable to watch Disney+ through Sky and I contacted both Sky and Disney+ customer service for help. Disney+ have requested the 16 digits reference number in order to investigate from their end, but I cannot obtain it from Sky Customer service as neither of the agents know what this is/how to obtain it. I've spend multiple hours on the phone to Sky and Disney, neither have solved it.

Has anyone else had this and managed to solve it?

In mysky app right now I have “ Disney plus starts soon”

[wildgoose1993]

Yes there seems to be some ongoing issue. Sky stepped in when I posted it on here and sorted it out for me - hopefully they'll help you. @Sky_Gee perhaps