Which TV platform do you have, Sky Q, Sky Glass or Sky Stream?
Have you tried an apps refresh?
Sky Q apps refresh:
- Press Home on your Sky Q remote, then highlight Settings.
- Press 0,0,1 and Select to access the Installer menu.
- Select Apps then highlight Refresh all Apps on this box. You'll see a message that says 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing - we recommend waiting at least 5 minutes before doing so.
Sky Glass or Stream apps refresh:
- Press Home on your Sky remote, then highlight Settings.
- Press System management, then Resets and updates, and finally Refresh apps.
- You'll see a message that says, 'Your apps are being refreshed'.
- Press Dismiss to return to normal viewing. Note: An apps refresh can take up to 24 hours to complete.
Might also be worth doing a broadband router/hub restart.
Sky Community Superuser. What is a Superuser?
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My good journey to Sky Stream from Sky Q.
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