@bryanjohnson Your post has been moved from the Email Board, it is not a direct route into Sky, nor is it a live chat.
You don;t provide anyy in fo on what TV system is affected, we don't know what you have unless you provide a full explanation, without it we can't start to help you.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
