Bad weather knocks sky of

[McV59]

Everytime there is bad weather my elderly mother loses all her sky TV channels, why is this happening? 

[caesarome]

Does she have Sky+ or Sky Q ?

[Daniel0210]

@McV59 

Also, is she seeing an error message on screen? 

[McV59]

She's not sure 🙈🙈🙈

[Exiled-in-HH]

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@McV59 wrote:

She's not sure 🙈🙈🙈

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When did she get her current Sky box?

More or less than 10 years ago?

[McV59]

Less than 10 years

[McV59]

I think it's sky+

[oj01]

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@McV59 wrote:

I think it's sky+

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Almost certainly an issue with the dish or cabling. If it is Sky+HD she will have to employ a local TV/Satellite repair person to investigate and fix as Sky no longer service Sky+HD setups. 

[LilDeE1]

I used to have the same problem when I had Sky+ back in the day. I just assumed it was the heavy cloud coverage & bad weather interfering with the broadcast signal being transmitted between the satellite up in orbit & my dish outside on the wall.

I personally would just change to a Sky puck for your mum. I've had no issue in bad weather since I made the switch as the broadcast signal is transmitted to the puck via the internet with no dish outside involved to create any problems in bad weather.

[McV59]

Thankyou

[LilDeE1]

You're welcome.