Apple TV won’t connect

[Kev762]

I am still only getting a tiny amount of shows and movies available on appletv on skyglass, yet its working fine on phone app ?

[Lou191]

Apple TV now working again on the TV. Just had to sign in with a QR using my phone. 

[CRT700]

Read post 160.  It works!!

[EddieEdmunds]

Guys! The recent apple Iphone update has logged you out of all Apple applications. I have previously launched my apple subscription through my iphone. I have gone into settings on iphone and re signed into Apple. My Apple TV app on Sky then changed to show the QR code to log back in, the TV refreshed and we are back into the App! 👊🏻

[EddieEdmunds]

You need to log back into Apple on iphone as the new update logged you out. You TV will then show you a QR code to log back in 👊🏻

[Jolene1305]

We're back, at last! 

[EddieEdmunds]

Kev, Tell everyone to log back into

Apple on their Iphone etc as the new iphone update logged them out. The Apple TV app on Sky then shows the QR code to log back in. Easy 👍🏻

[LazyLuddite]

Back at last - switch Sky off for the night and when rebooted Apple App working like the others.  Took a while and then resigned in.  
Apple or Sky could have at least put out a Notice of the Problem, rather thancomplete radio silence.  Anyone one would think us, customers don't matter ! 

[caesarome]

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@LazyLuddite wrote:

Apple or Sky could have at least put out a Notice of the Problem, rather thancomplete radio silence.  

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Not quite radio silence:

https://helpforum.sky.com/t5/What-s-On/Apple-TV-won-t-connect/m-p/5168702#M162049

[Daren27]

is your apple TV still not working, same as mine, when is this going to be fixed SKY?

[allison17]

We have been watching Down Cemetery Road by clicking on the Apple TV app on our SKY Q homepage or App list. When we click on that icon now we get an error message stating connection problems with internet. Our internet and broadband connection is fine. 
I have contacted Apple and after about an hour of resetting/re booting everything they could not work out what the problem is apart from maybe needing to delete cache. 
We can watch Apple TV on our mobile phones. 
I am also unable to delete and reinstall the Apple TV app on our SKY Q system. 
Any ideas as to what to do would be appreciated. 

[allison17]

All sorted now by SKY - thank you!

[scooterdolphinboy]

Updated Q box software and managed to connect to Apple this morning - about time 

[Jimi7]

All fixed thank you.