No appletv

[nigea99]

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@sueraw1 wrote:

Apple TV won't work on skyq connected to tv .  We have sky mobiles,internet and iPad. It's still working on those thoug. 

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hi @sueraw1 

As you you will see, I have moved your post onto the main discussion regarding the Apple TV issue, which is affecting many customers

Please see the post currently marked as Answer & keep an eye open for any updates.

[KLei]

Cannot open the Apple app, comes up with could not connect to Apple tv

check internet connection and try again.

all other apps are okay, I have refreshed them switched off box and internet etc

it has been like this since I went to watch something on Friday. I can access it on my other devices 

[Christel]

Thank you for reaching out to Apple and the update you provided , greatly appreciated 

[Daniel0210]

@KLei 

I have also moved your post into a thread already discussing this issue.

[Steve648]

Why won't apple app work? I have internet and a subscription but it says no internet connection. What can I do? This has last 3 days now and I have updated and restarted 

[ccwar]

That worked 👍 thanks 

[Bert4551]

It is now 3 days and  we still can't connect the Apple TV app to sky q box and it is saying it is an internet issue , which it cannot be since all other apps are working.When can we expect an answer and will Apple give credit for unwatchable days.....

[Skybadrobot]

I have reset sky Q box , all apps are working with the exception of Apple TV app. 
internet is fine

yet it says could not connect to Apple tv

[Daniel0210]

@Skybadrobot 

I have moved your post into a thread already discussing this issue.

[ikinch]

People asking for credit is hilarious. 😂

3 days credit would be 90p. I'll put mine toward a packet of polos.

If you need to just airplay Apple TV to your tv and wait for a fix, been doing it since the error. 

[Beverley18]

I'm not sure you should post this as the answer - you should post it as still not fixed surely?  I couldn't watch the second half of my football match last week and now no Apple TV.  I think I am better off with NOW TV

[solar230]

£25 off my january bill - enjoy your Polo's!!!!

[G4]

• I had the same problem as everyone else but I have 2 pucks. Apple TV worked fine in one of them so it was a puck issue. I did a factory reset (from the settings menu) on the broken puck and Apple TV is now working fine. Downside is that you have to go through the set up process again. 

[PhilIpD]

This is the only method that worked. 
many thanks 

even sky customer services didn't have an answer 

[Melatonein]

This has been atrocious. I don't need Sky. As soon as my Glass contact expires, I am going fully Google TV via HDMI. If you are going to have your own operating system and eco-system, make sure it works. I don't need Sky, they only had me as a customer due to the fact it is a fairly good home entertainment system.