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Avatar for JudyAnn
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This message was authored by: JudyAnn

Message posted on ‎11 Oct 2025 12:15 PM

Amazon Prime app

Amazon Prime App workinon my phone but not my smart TV for renting or buying a film.

HELP PLEASE!,,

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Avatar for Annie+UK
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This message was authored by: Annie+UK Answer

Message posted on ‎11 Oct 2025 12:26 PM

Re: Amazon Prime app

Posted by a Superuser, not a Sky employee. Find out more

Check the service status:

 

https://downdetector.co.uk/status/amazon-prime-instant-video/

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )

Please note: Free (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the Hayu app!

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Avatar for Annie+UK
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What's this?
Superuser
This message was authored by: Annie+UK Answer

Message posted on ‎11 Oct 2025 12:26 PM

Re: Amazon Prime app

Posted by a Superuser, not a Sky employee. Find out more

Check the service status:

 

https://downdetector.co.uk/status/amazon-prime-instant-video/

I am Neurodivergent – My Sky FAQs ( Glass, Stream, Go & Plus )

Please note: Free (advert supported) Hayu content is available via the On Demand section of your Sky planner, you DO NOT access the free content via the Hayu app!
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Avatar for GD1
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Message posted on ‎11 Oct 2025 06:19 PM

Re: Amazon Prime app

Posted by a Superuser, not a Sky employee. Find out more

@JudyAnn  Unless this is on Sky Q or Sky Glass/Stream any app issues on a non Sky device is not Sky's problem.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: JudyAnn

Message posted on ‎12 Oct 2025 03:53 PM

Re: Amazon Prime app

Thanks! I solved the problem by renting the film on another device. Then I did off-on with Sky. This time when I tried the Prime app all worked and the film wa great! 😊

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