sky talk I need a home number

[cookie5199]

i had sky installed on 26th june but i was not given a phone number for my home phone, it does not have any dail tone, all wires are correct, can you please assign me a number

[caesarome]

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@cookie5199 wrote:

i had sky installed on 26th june

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Do you mean you have Sky Broadband installed, if so and your hub has a voice light that is lit up have you plugged your phone line into the hub ?

[Daniel0210]

@cookie5199 

There will already a number allocated to your phone. The details should be in the paperwork or emails from Sky when joining. Otherwise, once you have a dial tone, dial 17070 from your landline and the recorded message should give the number, alternatively dial your mobile from it and see what number shows on the mobiles screen. 

[Mark39]

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@cookie5199 wrote:

i had sky installed on 26th june but i was not given a phone number for my home phone, it does not have any dail tone, all wires are correct, can you please assign me a number

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Is your phone plugged into your broadband Hub? It won't work from a wall socket. The first thing to try is turning off your Hub at the plug for 30 seconds or so. Once it has restarted, check again for a dial tone.

[cookie5199]

Thanks for your reply, I have tried everything 

I have all green lights and phone plugged into hub (uk socket)

I never had any emails from sky about a number 😱

[GD1]

@cookie5199  You should be able to find your number within your SKy account or Mysky app.

https://www.sky.com/productsettings

[cookie5199]

hi GD1 thanks for that, it is still showing my old home phone number but that does not exsist anymore, i need a new number

[GD1]

@cookie5199   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[cookie5199]

many thanks GD1 😀

[Tom-W19]

Thanks for escalating. We've sent an invite to @cookie5199.