Discussion topic: only 3 lights showing, no voice

This message was authored by: SH+Patel · ‎19 Nov 2022

Hi

I noticed yesterday (18/11l that I stopped receiving calls after 4pm. The Internet works fine, and I cannot receive or make calls. Only 3 lights appear but no voice light. I've rebooted and went through the online help and connected to the master socket and still the problem persists. I called at 530 issh today but an automated message suggest things are busy. Can I get some assistance please, I've been 24hours without a phone now.

This message was authored by: GD1 · ‎19 Nov 2022

@SH+Patel Has your phone line been working prior to this? Was your phone connected to the hub at the time it last worked?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Highlinder · ‎19 Nov 2022

@SH+PatelHave you tried to call Sky again since you initial call, they are still open.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: SH+Patel · ‎19 Nov 2022

My phone has never been directly contected to the hub but via an extension. I tried plugging in directly but makes no difference, the voice light should appear regardless and I believe that's the fundamental issue

This message was authored by: SH+Patel · ‎19 Nov 2022

I'll try again tomorrow, im away at the moment. Thank you.

Discussion topic: only 3 lights showing, no voice

only 3 lights showing, no voice

All Replies

Re: only 3 lights showing, no voice

Re: only 3 lights showing, no voice

Re: only 3 lights showing, no voice

Re: only 3 lights showing, no voice

Was this discussion not helpful?

Search Sky Community

Start a new discussion