landline still not working after repair by engineers

[john+custard]

had trouble recently after open reach were installing fibre optic this was reported to them by sky for repair landline still not fixed tho internet seems ok

[Highlinder]

@john+custard  How many lights are lit on your router, and does it have a voice light?

[john+custard]

the internet does not seem to be the problem

[Highlinder]

@john+custard  How many lights are on the router?

[john+custard]

all 3 showing ok

[Highlinder]

@john+custardWhich router has Sky given you from the link below.

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

[john+custard]

no more info needed

[john+custard]

sky hub 1 st on list

[Highlinder]

@john+custard  Have you asked Sky for any updates on your phone service still not working since you where told it had been fixed?

[john+custard]

This is the reason i am here no other reason

[Highlinder]

@john+custardSky are not going to be able to pick up who you are from a forum message. You will need to contact them for an update and report that your phone is still not working.

[john+custard]

i would do if my phone was working they picked it up from this forum before

[Highlinder]

@john+custardSo you have no other means in which you can report this fault to Sky?

[john+custard]

have sent e mail 4 days ago but no reply

[caesarome]

@john+custard 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.