noise on the line

[RJT44]

my phone line just crackles. It was all fine up until yesterday and the online help is unhelpful as it takes me round in circles and gets me nowhere.

I cant ring as the line crackles and I have limited mobile connection where I live. I simply want to report a fault and yes, I have completed the online help to no effect

[Highlinder]

@RJT44 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Lisa-P1987]

Update – We are still looking to help you RJT44. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[RJT44]

It's a pitty sky doesn't use my declared email address rather than their default setting to my sky mail which I haven't used in years, so despite your requests to contact me, I simply haven't seen your efforts.

[Daniel0210]

@RJT44 

Do you want your issue re-escalating? 

[Mark39]

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@RJT44 wrote:

It's a pitty sky doesn't use my declared email address rather than their default setting to my sky mail which I haven't used in years, so despite your requests to contact me, I simply haven't seen your efforts.

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You don't need to an email prompt. Just look out for the blue/red chat bubble here.

Check the email address linked to your Sky account.