no dial tone unable to call out or receive calls. Seems as if it is not connected somehow

[penc22]

moved house in September talk phone installed with new number.  No receiver at time of engineer's visit but then once I had the receiver it has not worked and no dial tone and unable to make or receive calls.  The line seems dead.  Any suggestions?

[caesarome · Accepted solution]

Does your broadband hub have a voice light on it that is lit up because if it does and it is lit up then your phone connection needs to be plugged into it.

[Mark39]

Plug your phone into the socket at the back of your broadband Hub. Almost certainly it won't work from a wall socket.

[penc22]

No it doesnt - my phone is linked into the same box  as my hub which has a phone sign on it.  Should be straightforward really - think it is the line into the house.