no dial tone, broadband is working

[Locksniffer]

phone says to check phone line. all broadband is working

[Mark39]

@Locksniffer background? New to Sky? Or has your Sky landline been working ok up to now? Do you have a black Hub or white? If it's the black one, is the Voice LED on the front panel illuminated? Amber or green?

[Locksniffer]

Hi, this has happened before last March 25.

however it has been working fine till recently. I know open reach are looking at getting full fibre to the house but after a few visits it still working progress. If my landline has stop its dial tone it may just be a coincidence. Regards 

[Locksniffer]

FYI, with my last message.... Open Reach are not working on my full fibre at the moment. they came and didnt continue and they are coming back with there cival department to take my driveway flags in the next 2 weeks.

[Mark39]

@Locksniffer if you have Internet calls, where your phone plugs into your broadband Hub, try restarting your Hub by switching off at the plug for 30 seconds.

If that doesn't help, or if you have standard calls, try Sky's help here; https://www.sky.com/help/sky-talk/fix-problems-with-my-phone/articles/fix-phone-problems-standard-al...

Contact options are given at the end if you tap still need help, so that you can report it.