landline phone not working

[rosysteps]

I just received and installed a Sky Broadband Hub on the activation date, but now find that my landline phone is not working (even after plugging into the master socket via the filter as recommended on the Sky help page)

[Mark39]

If the Voice light on your new Hub is green or amber, you need to plug the phone into the Hub. It won't work from the wall socket.

[rosysteps]

The voice light on the hub never lit.

[Mark39]

I'm assuming your broadband is ok. Try restarting the Hub, by switching off at the plug for 30 seconds or so. Then check the Voice light again.

[rosysteps]

Thanks. Tried restarting the hub - still no voice light. The broadband connection is fine in use and according to the testing.

[Mark39]

I think you'll have to report it to Sky then. If you wish we can ask Sky's messaging team to contact you via an online chat (tomorrow) so that you can do that?

[rosysteps]

Thank you, yes

[Mark39]

Ok, I've flagged your post to Sky and a Community adviser may be able to help you via private, online messaging tomorrow. Look out for a blue/red chat 'bubble' towards the bottom of the page and an email inviting you to chat online. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to rosysteps.

[Lisa-P1987]

Thanks for chatting to us @rosysteps . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[rosysteps]

Still not working, please re-escalate

[Highlinder]

@rosysteps I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Greenfingers001]

Thanks for escalating this. We’ve sent @rosysteps another invite to chat.