Sky talk phone line problems

[breezy1800]

Hi. Our line intermittently stops working i.e crackling audio, no dial tone. However when a dial tone does occur, numbers such as 1471 and 150 do not work. I have tried unplugging phone from socket, trying different phone etc. and nothing seems to work. Could anyone please advise. Thanks.

[caesarome]

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

[breezy1800]

Thanks for your reply. I ran the checker earlier and it said it was fine. Now however it is saying there's a problem with sky talk. I have attached a photo to verify. Thanks again

[Mark39]

You'll need to report it to Sky, as indicated. If you wish we can ask Sky's messaging team to contact you here so that you can do that, rather than call?

[caesarome]

@breezy1800 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @breezy1800 an invite to chat.

[breezy1800]

Just a heads up to say thanks to everyone that helped, I just got off the chat and they are going to send an engineer out to check the line. Thanks again