land line telephone

[Elainec1]

Hello

Please can you fix my land line it has not worked for a few weeks now and i need it for health reasons i thought it was my telephones so i bought a k new set pluged it all in ans still nothing please can you sort this out stressing me out health wise.

Many Thanks

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Moderator note: Removed personal/identifiable details

[Daniel0210]

@Elainec1 
Your issue has been escalated to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

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It may also be worth registering with the Sky Accessibility Team who may be able to help in the future. Once registered there are also different methods of communication with this team other than phoning so have a look here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance

[Tom-W19]

Thanks for escalating. We've sent an invite to @Elainec1.

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks