Wrong landline number after full fibre instal

[Neen]

I've recently had full fibre installed and my landline number has mysteriously got an extra two zeros on the end so consequently I cannot receive calls to the landline number. I can ring out from it but can't receive incoming calls

[Mark39]

@Neen I suspect activation of the telephone service hasn't completed yet. When was your broadband service activated?

[Neen]

Only today Mark

[Mark39 · Accepted solution]

That's probably the cause, in that case. It routinely takes 24 hours or so for phone service activation to complete. If you have a black broadband Hub, I'd suggest leaving it until Thursday, then restarting your Hub and your ONT by switching both off at the plug for a few minutes (if it's a white Hub, leave them off for an hour). If that doesn't resolve it, give Sky a call.

[Neen]

Thanks very much. I'll do that

[Neen]

Hi Mark. Just an update. My landline began working fine at around 8pm last evening. So it took around 6 hours to revert back to normal. Thanks for the advice. 

[Mark39]

Good to hear @Neen 🙂