Discussion topic: Voice light off

This message was authored by JezRich This message was authored by: JezRich

Voice light off

Voice light off on router. No incoming and outgoing calls on landlines and the Internet speed is garbage. Phoned sky, getting a new router will thus fix the problem or is it a BT problem?


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This message was authored by Mark39 This message was authored by: Mark39

Re: Voice light off

Posted by a Superuser, not a Sky employee. Find out more

Strictly speaking, not a BT issue, as it's Openreach that owns the phone/broadband infrastructure. 


I assume Sky carried out their usual line checks when you called and it's the results which have led them to replace your router, rather than report it to Opemreach. I think you'll have to wait until the new router arrives to see if it fixes the problem.


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