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Discussion topic: About my landline phone didn't have it for 5 days.

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This message was authored by Mysky234 This message was authored by: Mysky234

About my landline phone didn't have it for 5 days.

Hi my landline phone didn't work was out of order 27/6/24 got a message the next day saying the Engineer will be coming on 2/7/24 between 1.00pm and 6.00pm he came just before 12.00 on that Tuesday I was wondering if I can get any compensation for those days my phone was out of order as the problem was caused outside in the box it took him over 2hrs to sort it out I was pleased he done it ,can you please email me to see if I am due any compensation Mrs S.Hassan. 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: About my landline phone didn't have it for 5 days.

Posted by a Superuser, not a Sky employee. Find out more

You will need to call Sky about this @Mysky234 as we are customers here who help each other so the number to call them on is just 150. If they agree they will work out what you pay for 5 days and they should then apply a credit to your account that can be used against a future bill.

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: About my landline phone didn't have it for 5 days.

Posted by a Superuser, not a Sky employee. Find out more

You will need to call Sky about this @Mysky234 as we are customers here who help each other so the number to call them on is just 150. If they agree they will work out what you pay for 5 days and they should then apply a credit to your account that can be used against a future bill.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: About my landline phone didn't have it for 5 days.

Posted by a Superuser, not a Sky employee. Find out more

@Mysky234 
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Mysky234
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This message was authored by Mysky234 This message was authored by: Mysky234

Re: About my landline phone didn't have it for 5 days.

Ok I will wait for my credit on my next bill thank you Mrs S.Hassan 

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