VOIP Problems

[Mark39]

@ZZRPETE is ypur phone plugged into the socket at the back of your broadband Hub? Is the Voice LED lit? Amber or green?

[ZZRPETE]

Yes, plugged in and green light, has been rebooted, turn ended on and off etc....

[Mark39]

@ZZRPETE you've done all you can do, then, and this will need to be reported to Sky again.

If you wish, we can ask the Community messaging team to contact you via the forum for a private online chat, so that you can do that?

[ZZRPETE]

Yes please, that would be great

[Mark39]

Ok, I've alerted Sky and a Community adviser may contact you here later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for escalating this. We’ve sent ZZRPETE an invite to chat.

[Hugey]

The light is green but this has been happening on and off since I first went over to Sky. One way transmission is a symptom of all operators that use PCM systems to connect their hardware together. As it is intermittent in nature I would think you have a faulty pcm or sdh connection