Terrible Crackling on Landline - Again

[Mark+012120]

Hello
So for the last few years we've had a terrible crackling on the landlines. It doesn't matter which handset we use and Yes, we've gone through all the troubleshooting , turn it off and on again.
We have also had engineers call on two occasions to check the setup... but still no improvement on the line quality.
The Crackling is so loud that we can't hear the callers clearly and are always asking them to reapet what they are saying... and sometimes ending the call because of the noise.
What makes it worse is that we don't have very good Mobile Connection either.

I wondered if #SKY should get #Openreach in to sort out the cables to our house?

Help Please.

Mark

[Daniel0210]

@Mark+012120 

I appreciate you have a poor mobile signal but have you got another way of contacting Sky to report this? 

[Mark+012120]

Yes... My Landline 🙂

[Mark+012120]

Mobile might be okay... can they call me?
Maybe best on the Landline though so that they can hear the problem for themselves?

[Daniel0210]

@Mark+012120 

I know that but depending on the call quality would you prefer if your post was escalated to Sky on the forum. They could check your line and if an external fault is detected pass it to Openreach for investigation (although not necessarily replacing cables). 

[Mark+012120]

Yes, I'd like it escallated if that will get them to test it again.

[Daniel0210]

@Mark+012120 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you have 48 hours to join the private chat with a Sky expert or it will close automatically. If you fail to respond to each message from Sky within 48 hours the chat will again automatically close down even if your issue isn’t resolved. Replies on the chat aren’t instant so keep checking the chat thread regularly.

You need to make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
If you are using Safari also make sure that Hide IP Address is not checked in order to see the blue bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Lisa-P1987]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Mark+012120]

Hello Lisa

What do you need from me?
Mark

[Daniel0210]

@Mark+012120 

You need to respond on the chat now, not via a new post. See the link in my post if you're not sure. 

[Greenfingers001]

Update:

Spoke with @Mark+012120 and external openreach engineer arranged

Thanks again for the escalation have a great day 🙂