Had FTTP fitted on the 4th (3 days ago), everything is working but hub voice is not on and talk doesn't work, checked my number on status and it said its ok, tried to different phones, done everything on the community chat and still nothing. Please help I need the phone to work.
After a FTTP activation it usually takes an additional 24 hours on so for the phone line to be fully operational. Providing your handset is plugged into the hub, and not a wall socket, look at the troubleshooting on this link
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
thank you, thats why i have waited until now as its been nearly 36 hours since being plugrd in and its still not lighting up on the hub and phone is still not working.
These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …
🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or another Sky Talk landline. The forum doesn’t allow the display of other numbers.
All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.
🟩 online help via this link https://www.sky.com/help If necessary a number may be visible at the end of the correct help flow.
🟩 Sky Assistant💬 should also be available via https://www.sky.com/help for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.
🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).
Note ~ ROI customers 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
